FAQ – FREQUENT QUESTIONS ON THE

ON BOARD PERSONAL ASSISTANT SERVICE 

Q. I bought a car equipped with the CONNECT navigator. How do I activate the service?
A. To activate the service simply contact your dealer or call the bCONNECT toll free phone number and submit the Activation Form (which may be downloaded from the “How to subscribe” page of  this site).

Q. I have already submitted my Activation Form / My dealer has already requested the activation, but the navigator has not yet been enabled for service. What am I supposed to do?

A. To activate your navigator simply call the bCONNECT toll free phone number ; the operator will activate your device. From that moment on, the service will be enabled.

D. How do I know whether I am entitled to one year of free service included or I have to pay for the first subscription  year?
A. On all FIAT, ALFA ROMEO, LANCIA and MASERATI vehicles the service is free during the first year because it is included in the price of the navigator. The activation in free. When it expires, the customer can decide whether to extend the subscription by paying for it or stop the service.

Q. My subscription is about to expire and I wish to extend the service. How much does it cost and what am I supposed to do?
A. If no personal communication from bCONNECT have been received on the extension procedure, you should call the too free phone number to receive information on prices and procedures.

Q. Is it true that if necessary I can even request Roadside Assistance or Medical Advice without having to pay additional costs?
A. Yes, if the contract is valid and/or has been renewed correctly, both services are included in the bCONNECT service package.

Q. How  does the operator know where I am when I submit a request?
A. The text message requesting Infomobility, Roadside Assistance  and Medical Advice is received by the bCONNECT operators and includes the GPS co-ordinates sent by the CONNECT navigator. This leads to the immediate location of the Customer according to the position of the vehicle when the request was made.

Q. Will the operator answer my questions in my language? In what languages can I ask for assistance?
A. When they activate the service, Customers can choose to be assisted and called back in their own language anywhere in Europe . The following languages can be selected: Italian, English, French, German, Dutch, Flemish, Spanish. Any modification of the user’s profile must be requested from the Customer Care service.

Q. What is the area covered by the Service?
A. The service is active all over Europe except in eastern countries. Regardless of where they are travelling in such countries,  Customers can request information or assistance.